3/5/2024 0 Comments Gartner magic quadrant crmIts distinctive features include a low-code platform to build apps without coding skills and a BPM engine to quickly and easily adjust processes. Service Creatio is an intelligent service management platform to streamline customer engagements and accelerate service delivery. It offers a single point of contact for customers, thus streamlines customer service processes while ensuring high quality of the provided services. The ability to orchestrate customer requests with assisted service, as well as with self-service, is one of the four pillars of great customer service within a leading customer service and support operation.” Customer service and support organizations must deliver consistent, effortless, intelligent and personalized customer service to their customers. ![]() According to Gartner, “The current reshaping of the customer engagement center (CEC) market is characteristic of the consolidation of the customer service technology market. The report evaluated 16 vendors based on their ability to execute and for completeness of vision. Read More: 6 Reasons Why You Should Market Your Business During This Covid-19 Crisis ![]() Creatio (formerly bpm’online), a global software company providing a leading low-code platform for process management and CRM, announced it has been recognized in the June 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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